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Terms & Conditions


Contractual Terms of Sale

A Contract between the purchaser/customer and Eyelid Productions Ltd for the sale of our products will only take place at the point when an order has been accepted, processed and delivered or despatched. This does not affect a purchaser/customer’s statutory rights.


Delivery and Shipping

We guarantee to you that we will do everything possible to ensure that your order arrives according to your delivery method as per your instructions; this includes delivery to a secondary address if your purchase is intended as a gift. Eyelid Productions Ltd. maintains a high level of service to our customers. As part of this service level we will guarantee to dispatch all orders received before 12.00 (noon) GMT Monday to Friday, (except Bank Holidays) on the same day. Delivery dates to yourself, or your designated recipient will depend on the delivery method you have chosen.

Downloads

After you have made a download Purchase you will be sent an email with a download link within a few hours – however, depending on your time zone, it could be as much as 12 hours. For security reasons you will have three attempts to download and then the link will expire.
If you do not receive a download email please contact Email us here and request a download link.

If you lose the installation on you computer at a future date you will be given another download link. However, you must produce your name and order reference number.
No refunds are given with download sales.
Refunds are not given on downloads because unlike a CDROM, book or real item you cannot return it we have had experience of people claiming a refund and continuing to use the software. Therefore you must carefully read the product description to ensure it meets your requirements.